PRIVACY POLICY

1. Introduction

This Privacy Policy explains how Fest AI Private Limited (“we”, “our”, “us”) collects, uses, shares, and protects your personal data through www.usefest.com and related services (“Platform”).

  • Services are offered only within India.

  • Data is primarily stored and processed in India.

  • By using the Platform, you agree to this Privacy Policy and applicable Indian laws.

If you do not agree, please do not use the Platform.

2. Collection of Information

We collect personal data when you:

  • Register or sign up

  • Use our services

  • Interact with us

Information may include:

  • Name

  • Date of birth

  • Address

  • Phone number

  • Email ID

  • Identity/address proof

  • Payment information

  • Biometric data (if applicable)

You may choose not to provide certain data, though this may restrict access to some services.

We may track:

  • Usage behavior

  • Preferences

  • Transaction history

We are not responsible for third-party privacy practices.

If you receive suspicious communication claiming to be from Fest AI Private Limited requesting sensitive data (PINs, passwords), do not share such information.

3. Usage of Data

We use your personal data to:

  • Provide requested services

  • Improve user experience

  • Process transactions

  • Resolve disputes

  • Prevent fraud

  • Conduct research and analytics

  • Send marketing communications (with opt-out option)

  • Enforce Terms and Conditions

4. Sharing of Data

We may share your data with:

  • Group entities and affiliates

  • Sellers and business partners

  • Payment processors

  • Logistics partners

  • Government authorities (if legally required)

  • Law enforcement agencies

5. Security Precautions

We implement reasonable security practices to protect your data. However, internet transmission carries inherent risks. Users are responsible for safeguarding login credentials.

6. Data Retention & Deletion

You may delete your account via Platform settings or by contacting us.

We may:

  • Delay deletion due to pending grievances or legal obligations

  • Retain data as required by law

  • Retain anonymized data for analytics

7. Your Rights

You may:

  • Access your personal data

  • Update or correct your data

  • Withdraw consent (subject to verification)

Withdrawal of consent may affect service availability.

8. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be notified as required by law.

9. Grievance Officer

Name: Harish Uthayakumar
Designation: Founder
Company Address: SPC, Sector 7, HSR, Bangalore
Phone: +‪+91 78430 16856‬
Working Hours: Monday–Friday (9:00 AM – 6:00 PM)