Privacy Policy

Last updated: July 1, 2026

Fest AI Private Limited (“Fest”, “we”, “us”, or “our”) provides an app where users can chat with AI companions and access related audio, media, and support features. This Privacy Policy explains what information we collect, how we use it, how we share it, and how users can request access, correction, or deletion.

  1. Information We Collect

Account information
When you create or use an account, we may collect your name, email address, phone number, authentication provider identifier, and profile information provided through Sign in with Apple, Google, or our authentication provider.

User content
We collect the messages, photos, voice notes, call audio, call metadata, reports, and other content you send, receive, or generate in the app. We use this content to provide chat, audio, memory, safety, moderation, and personalization features.

AI conversation data
To provide AI companion responses, we process your messages, uploaded images, voice-note transcripts, conversation history, summaries, memories, and related context through our systems and trusted AI service providers. Current AI and speech providers may include OpenRouter, Google Gemini, Deepgram, and voice infrastructure providers used to generate or transmit audio experiences.

Device, usage, and diagnostics data
We may collect app usage events, device information, crash logs, performance data, IP address, approximate region, notification tokens, and similar technical information to operate, secure, improve, and debug the app.

Attribution and advertising data
If you allow tracking where required by iOS, we may collect advertising identifiers and campaign attribution data to understand which ads or campaigns led users to Fest and to improve our advertising. If you do not allow tracking, we do not use the iOS advertising identifier for tracking.

Payment data
For platforms where paid features are available, payment processing is handled by payment providers. We may store transaction identifiers, order status, plan details, and payment metadata, but we do not store full card numbers.

Support and communications
If you contact us for support, feedback, reporting, or account help, we collect the information you provide in that communication.

  1. How We Use Information

We use information to:

  • Create and manage user accounts

  • Provide AI chat, audio previews, voice-related features, media sharing, notifications, and app features

  • Personalize conversations and maintain conversation memory

  • Process reports, investigate abuse, and moderate content

  • Improve app quality, safety, reliability, and performance

  • Send service messages, notifications, and support responses

  • Analyze product usage and advertising performance

  • Detect fraud, abuse, security incidents, and policy violations

  • Comply with legal obligations

  1. Permissions

Microphone
Used for voice calls and voice notes where those features are available.

Camera and photo library
Used when you choose to take or send photos in chat.

Notifications
Used to send app notifications, including message and call-related notifications.

Tracking permission
Used only if you allow tracking, for advertising attribution and campaign measurement.

  1. AI Processing and Consent

Fest uses AI systems to generate companion responses and support audio experiences. Before sending your personal data to third-party AI or speech providers for AI responses, Fest asks for your permission in the app.

If you agree, Fest may send the following data for AI processing:

  • Messages you send in chat

  • Uploaded images or related image details

  • Voice-note transcripts

  • Recent conversation context

  • Conversation summaries and memory context used to personalize responses

  • Call audio or call transcripts where voice features are available

This data may be processed by trusted third-party AI, speech, transcription, and voice infrastructure providers. Current providers may include OpenRouter, Google Gemini, Deepgram, and voice infrastructure providers used to generate or transmit audio experiences.

We use these providers only as needed to operate Fest’s AI companion features. We require service providers to protect personal data using appropriate privacy and security safeguards and to process data only for the services they provide to us.

AI companions are not real people and should not be treated as professional advice providers.

  1. How We Share Information

We share information only as needed to operate, secure, and improve Fest, including with:

  • Authentication providers, such as Clerk, Apple, and Google

  • Cloud database, hosting, and infrastructure providers

  • AI, speech, transcription, and voice infrastructure providers, currently including providers such as OpenRouter, Google Gemini, and Deepgram where applicable

  • Analytics and product measurement providers, such as PostHog

  • Advertising and attribution providers, such as Meta/Facebook SDK, where applicable and subject to consent

  • Push notification providers, such as Expo and Apple Push Notification service

  • Payment providers, where paid features are available

  • Support, security, legal, and compliance service providers

We may also disclose information if required by law, to protect rights and safety, to investigate abuse, or in connection with a merger, acquisition, financing, or sale of assets.

  1. Content Safety and Reports

Users can report content from within the app. We review reports and may use reported content, account information, and related conversation context to investigate, enforce policies, improve safety, and respond to support requests.

  1. Data Retention

We keep personal information for as long as needed to provide the app, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and improve our services. Some logs, backups, fraud-prevention records, or legally required records may be retained for a limited period after account deletion.

  1. Account Deletion

You can delete your account from the Profile section of the app. Deleting your account removes your app account and associated app data, including profile data, conversations, messages, calls, credits, and related app records, except where retention is required for legal, security, fraud-prevention, backup, or compliance reasons.

After deletion, you may create a new account again using the same supported sign-in method.

  1. Your Choices and Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict the use of your personal information. You may also withdraw consent where processing is based on consent. To make a request, contact us using the details below.

  1. Children

Fest is not intended for children. Users must meet the minimum age required by applicable law and app store rules. We do not knowingly collect personal information from children.

  1. Security

We use reasonable technical and organizational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

  1. International Processing

Your information may be processed in India and in other countries where we or our service providers operate. We take steps designed to protect your information consistent with this Privacy Policy and applicable law.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last updated” date. If we materially change how we use or share personal data for AI processing, we will update our disclosures and request consent where required.

  1. Contact Us

Fest AI Private Limited
Email: harish@usefest.com
Address: SPC, Sector 7, HSR, Bangalore, India
Phone: +91 78430 16856